Every call answered. Every opportunity kept alive.
Stop missing calls with Lexidesk. Our AI legal receptionist answers every call in under a second, screens potential clients, books consultations and connects urgent matters to your team 24/7/365.
Fully customizable to match your firm’s unique voice, tone, and client experience.
Missed calls cost your firm cases and revenue. Answering every call by hand costs your team hours they could spend on clients. Lexidesk solves both, so callers get a fast answer that still feels personal.
Lexidesk’s legal AI receptionist responds 24/7, including after hours and when your lines are busy, so prospective clients aren’t left waiting on voicemail.
Your team gets time back
It screens callers against your firm’s criteria, handles routine questions, books consultations, signs retainers, and routes urgent calls to the right person.
The promise behind every call
“No lead left behind.” We want all calls answered and all calls returned. That’s our mantra, and Lexidesk is part of that formula.
Picking up the phone is easy. Doing the receptionist job end-to-end is what Lexidesk professionally does.
Answer
01 · 24/7 answering
An AI answering service for law firms that picks up every call, day and night
Saturday, 5:31 AM
3 live calls
New lead · Divorce0:42
Existing client · Case update1:15
New lead · Custody0:08
24/7 AI call answering means no call goes to voicemail. Callers are handled right away, not left with a voice message. No hold music – no lost clients.
Answers instantly, with unlimited concurrent calls
After hours, out of hours, weekends, holidays, overflow and busy lines, including lunch coverage
60+ languages on phone and chat, including Spanish and Portuguese. Our multilingual AI legal answering service agent detects the language and switches mid-conversation. If a caller asks “Do you speak French?”, Lexidesk switches immediately. Same intake in every language.
From a real call.
“Mulțumesc frumos din suflet!”
Romanian: “Thank you from the bottom of my heart!” Child maintenance inquiry, in Romanian
“Clients even sent us a message in English saying it was awesome that our AI could speak their language. It made them feel more comfortable and helped them understand things.”
A form comes in on Friday night. Nobody calls until Sunday. By then the lead has forgotten they filled it in.
Response speed matters: Lexidesk calls back within seconds, at any hour, from a Meta, Google, or LSA ad or a website form from intake chatbot. Your firm’s name shows on the caller ID. Our smart legal AI receptionist can also work through old leads, seminar no-shows and consults that never got set, and it keeps the callbacks it promises.
“The outbound call agent is great work. I think it will be a great feature for other firms too.”
A new prospect is not an existing client. An existing client is not opposing counsel. Your script, your criteria, your tone: our AI virtual receptionist for law firms treats each caller differently.
Sorts new prospects, existing clients, third parties, opposing counsels, courts, vendors and spam
Wrong numbers, silent calls, job seekers and sales calls never reach your legal team
Non-lead calls: takes a message and puts it in the right box, or routes the call to the right person
New leads: qualified, not enough information, or unqualified, with a priority score from 1 to 10 and the reason in writing
Even the callers who aren’t a fit leave feeling looked after.
From a real call.
“Thank you for listening… Thank you for being so kind, and I’m also impressed and surprised that AI is so human. You did a wonderful job… It gives me hope.”
Family law inquiry, not a fit for the firm, and still felt looked after
“Lexidesk is way better in the responses it gives to the person calling. When somebody’s calling about a consult, it repeats back one or two of their concerns and keeps the conversation moving forward. Our previous human answering service just took their name and number. I feel like Lexidesk is more intuitive in connecting to the caller.”
I can hear this is a stressful situation, especially with an urgent custody concern.
Emma (AI)
If this goes exactly how you want, what outcome are you hoping for?
People who call a law firm are often scared, angry or grieving. Many want peace of mind more than an answer. Lexidesk’s AI legal receptionist acknowledges the caller first, then asks the next question.
“I hear you. It sounds very difficult.” Then the next question, not a script dump
Handles objections, including the paid-consultation one
Tells callers it’s an AI, configured the way you want it
Gives no legal advice. It collects the facts and routes the call
Callers notice. Here is what they said at the end of real calls:
From a real call.
“You read my mind and absorbed my issues of heartache… that was very kind of you. I think that people that you speak to next will be very lucky.”
Existing client, building works dispute, multi-practice firm
“She’s trained so well to pick up on the tiniest amount of frustration. Instead of continuing to push people, Emma senses that frustration and says, ‘I’m connecting you to a team member now.’ People don’t have to say they’re frustrated. She hears it in their voice.”
New client. Urgent custody, Maricopa County. Priority 9/10.
Press 1 or say “yes”Accept
During business hours the right person gets the call and the caller doesn’t have to tell the story twice.
Your person hears a short AI summary, accepts with a keypress or a “yes,” and sees the caller ID. That’s a warm transfer
If nobody picks up, the caller goes back to our AI virtual legal assistant (“I’m sorry, it seems like Dana couldn’t answer the call, but I can still help you here”) and you get the call summary by email
Blind transfer when you want the call connected at once
Transfer rules by caller type, practice area and priority score. High-priority matters go straight to a person, and anyone can ask for one at any time
From a real call.
“Thank you very much. You’ve done more than enough.”
Child abduction risk, transferred to the family team
“The minute somebody says, ‘I want a human,’ the AI says, ‘No problem, I understand, let me transfer you.’ There’s no pushback and no ‘hold on, let me get extra information.’ People calling about a divorce are already having the worst moment, so I really like that part.”
Books the consult while the caller is still on the line
Free consultation · 30 min
Tuesday, 10:00 AM
Tuesday, 2:30 PMBooked
Wednesday, 9:00 AM
Our AI virtual legal receptionist reads your availability, offers times with the weekday spoken out, and confirms the booking while the caller is still on the line. Lexidesk books free consults live with Calendly and Acuity, and works with any scheduling tools. Paid consults go through your payment link, sent by text and email. A booked consult is a caller who stops shopping around.
From a real call.
“Thank you so much for helping out… You’re so nice, so caring for me.”
Spouse visa inquiry, consultation booked on the call
“A client called in, talked to Lexidesk, paid her $300 consultation fee and showed up for the consultation, which we were so impressed by. She said it was a seamless experience and she didn’t mind talking to the AI agent at all.”
For qualified matters our AI receptionist for law offices sends your own retainer during the call or chat. The client signs on their phone. Your attorney countersigns from the dashboard. The signed PDF goes to you and to the client.
Your template, your wording
You choose when a person approves before it goes out: always, sometimes or never
Unsigned retainers get chased by text and email
A request to speak to an attorney pauses the flow and goes to a human
Record
09 · Call summaries
A summary of every call your team can use
Call summary
Synced to CRM
Contact
Name, phone, email
Qualification
Qualified: urgent custody in your county
Priority
9/10
Law type
Family law
Source
Google Ads
RecordingTranscript
No typing errors. Every conversation lands as a structured call summary: contact details, qualification and the reason, priority score, law type, source, recording and transcript link.
From a real call.
“It sounds like you covered it all pretty well… You’ve been very helpful, and I really appreciate it.”
Medical malpractice inquiry, injury firm
“Lexidesk gathers the details before we call back, so I can go straight to what the client is most worried about. It streamlines the whole interaction, and they don’t have to re-explain their whole story.”
One dashboard for every call and chat: summary, qualification, score, recording, transcript, source and sync status. Track campaigns through to booked consults and signed clients. CallRail tells you where the call came from. Lexidesk tells you what happened on it.
“It’s great to see all the data on the dashboards and analytics: what types of calls are coming in and how many calls a day. It’s very digestible, and I can take all of the information in at a glance.”
AI receptionist takes all inbound and outbound calls and records them. Connect Claude, ChatGPT or any AI assistant to Lexidesk MCP and ask about your client intake in your own words: search conversations, look up leads, see your intake bottlenecks, build a custom report. Understand your whole intake in 5 minutes.
“We’re really enjoying Lexidesk so far and have been very happy with how Emma has been working for us. Overall, the experience has been great.”
Most law firms don’t switch everything at once. Many start with after-hours and overflow calls, then expand once they see how reliably those calls are handled. During business hours, our AI-powered legal receptionist service can live-transfer the callers who need your team.
AI feeds your intake team. It does not replace the team. Lexidesk takes all incoming calls, the spam and the notes as well as makes outbound calling, booking consults, and signing retainers. That’s why there’s no need to hire and train new receptionists to handle all these tasks. Besides, your paralegals stop answering unqualified calls and start to do more billable legal work.
Your people do the live conversations with wanted clients, the high-priority matters and the closing calls, with the personal touch your law firm is built on.
If your front desk is concerned that AI will take their jobs, show them the video below. Emma, our AI receptionist, works side by side with your team, so they can spend less time fielding calls and more time helping clients.
“Intake is emotionally draining. Lexidesk takes a lot of that load, so the conversations our intake team has are productive. It helps prevent burnout, whether you’re in the office, out of the office or it’s a holiday weekend.”
AI voice receptionist for law firms handles the routine. Your team handles what matters.
Watch how Lexidesk works alongside your people, so they can focus on conversations that need a human touch.
AI answering service vs traditional answering service: the core difference
A human answering service can pick up and take a message. That may be enough for some firms. But for teams comparing a specialized AI virtual receptionist for law firms with a traditional answering service, the key question is what happens after the greeting.
Answering the call is only the beginning
Traditional answering services take messages. Lexidesk helps turn conversations into qualified leads, booked consultations, and signed retainers – all within one connected intake workflow.
Compared
Traditional answering service
Lexidesk
Answers the call
Yes, when an agent is free
Yes, instantly, every call
What happens next
Takes a message
Qualifies, scores, books, transfers or signs
Consistency
Sometimes a great person, sometimes a not-so-great one
Same quality on call 1 and call 1,000
Case detail captured
Often only a name and a message – not enough case detail to act on
A full intake, tuned to your criteria
Existing clients and opposing counsel
One pile of messages
Recognised by caller type and routed
Follow-up for leads who don’t book
Usually none
Automatic text and email, plus callbacks
Pricing
Per call or per minute
One flat monthly price, without hidden fees
A traditional answering service can cover missed calls. Lexidesk goes further by rebuilding the client intake process for law firms, so the first call does the work. Your team can still take live transfers when a conversation needs a person.
Success stories of our clients
9
Paid consultations booked over one weekend, outside business hours, with no staff involved. Calls answered went from 93% to 100%.
“Lexidesk gives us far more information before we ever speak to a client, which helps us determine which leads are truly valuable and saves my team a huge amount of time.”
“Lexidesk booked nine paid consultations over a single weekend, entirely outside business hours and without human staff involvement, a clear sign of what's possible when intake is no longer the bottleneck.”
“Since implementing Lexidesk we've seen a noticeable increase in enquiry volume, with each enquiry perfectly summarised so our team can respond faster. I love the product, the team is incredibly responsive and actually implements our feedback, which means a lot to us.”
“This is the future of intake. It doesn't take breaks, it doesn't get overwhelmed, and it's available 24/7. There's no reason not to have this as part of your intake process.”
Less admin for your team. More control over your calls. A straightforward way to get started.
Integrations
Your calls and client details land where your team works
Connect Lexidesk to your CRM, case management system and calendars. Spend less time copying notes and chasing updates.
Works with Clio Manage, Clio Grow, HubSpot, HighLevel, Lawmatics, Actionstep, Assembly Neos, CallRail, Dialpad, Calendly and Acuity, plus custom through webhook, Zapier, Make and n8n.
Predictable pricing
Know what your reception coverage costs
It scales with call and chat volume, never with the feature list. Month to month, no long-term contract. Every plan includes every feature. We confirm your number on a short call, once we know your volume, channels and integrations.
Less billing noise: Spam and duplicate contacts are not counted.
Data security
Keep sensitive caller information protected
Client data is hosted on Microsoft Azure, encrypted at rest and in transit, with role-based access controls.
Security approach: Aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements.
Lexidesk doesn’t ask you to become an AI prompt engineer. Your dedicated AI engineer who deeply understands legal operations and client intake builds and tests your AI receptionist.
Included: White-glove deployment. Simulated test calls and unlimited adjustments during your first two weeks.
Live demo available 24/7
Call our AI receptionist yourself
Experience our AI-powered answering service system firsthand.
Divorce and custody callers rarely leave voicemail. They call the next law firm. Our legal AI receptionist answers with warmth and captures jurisdiction, children, safety concerns and urgency.
Arrests happen at night and a panicked family doesn’t wait. Lexidesk is reachable when the competitor is sleeping, triages by severity and transfers by your rules.
Cases are big and leads shop around. Our AI virtual legal assistant answers first, checks treatment, fault, timing and jurisdiction, and can get the retainer signed on the call.
Callers speak many languages. Lexidesk answers in theirs, so your team can call back or run the consult already knowing the story. A bilingual AI receptionist for immigration law firms can make the first conversation easier for Spanish-speaking and other multilingual callers.
Many callers are grieving or have high-value matters. Lexidesk keeps the capture calm and respectful. Our AI virtual receptionist for estate planning attorneys recognizes when a caller needs a person and passes along the context without making them repeat difficult details.
Potential clients need a careful first conversation. Emma, our empathetic AI receptionist captures the incident, care timeline, injuries and contact details, then routes the inquiry for your team to assess.
The next missed call could be your best case
Book a demo and we’ll show how our AI receptionist works for your law firm
Can Lexidesk screen calls and filter out people who are not a good fit for our firm?
Yes. Lexidesk works as an AI front desk for law firms and can “screen the calls” against your criteria, including practice area, location, matter type and urgency. It can identify sales calls, wrong numbers and enquiries outside your scope, then route suitable prospects to the next step. Your law firm sets the rules, including when a caller should reach a person rather than be filtered out.
How much does an AI receptionist cost?
Lexidesk uses a flat monthly fee based on your call and web intake chatbot volume rather than per-call or per-minute charges. When comparing AI receptionist cost with a traditional law firm answering service, ask what is included: after-hours coverage, overflow calls, consultation booking, intake questions, CRM updates and setup. The meaningful comparison is the real cost of handling calls and following up, not just the price of answering the phone. Confirm current terms and pricing with the Lexidesk team before signing.
Can we use Lexidesk only after hours or when our receptionist is busy?
Yes. You can keep your human receptionist during office hours and use Lexidesk for evenings, weekends, lunch breaks or overflow when there is “one person on the phones.” This hybrid setup gives you the best option of AI phone answering service for attorneys when your staff is unavailable and follows your call-routing rules; you do not need to send every call to AI.
Will callers be okay talking to an AI receptionist?
Reactions vary. Some callers value a fast, empathetic response; others want a human, particularly for sensitive matters. Our customized AI receptionist for attorneys is designed to be clear about what it can do and when to involve your team. Law firms have told us they do not want people to “feel like a number.” Lexidesk can disclose that it is AI, keep questions concise and offer a path to a person. Test real call scenarios before launch, including voice quality.
What if a caller gets stuck or asks for a human?
Callers can request a person during conversation with our AI voice receptionist. Your law firm sets the transfer rules for urgent matters, existing clients or anyone who would rather speak to staff. If the right person is unavailable, Lexidesk can take a message or offer a next step instead of leaving the caller in a loop.
Does an AI receptionist for law firms give legal advice?
No. Lexidesk is an AI legal receptionist, not a lawyer. It collects facts, follows approved screening questions and routes enquiries; it should not give legal advice or imply that an attorney-client relationship has been formed. Your law firm controls the disclosures and escalation rules.
Does an AI legal receptionist run conflict checks?
As a legal AI receptionist, no. Lexidesk can capture opposing-party details for your team, but the law firm must conduct and review its own conflict checks. It can also route opposing counsel separately from new enquiries so these calls do not enter the prospective-client pipeline by mistake.
Will callers have to repeat their story when they are transferred to our team?
A warm transfer is designed to prevent that. Lexidesk can give your receptionist or attorney a short summary before connecting the call, so they can continue with the context already collected. If no one accepts the transfer, the law firm AI receptionist can take a message or arrange the next step according to your rules.
What about existing clients and opposing counsel?
Lexidesk’s AI receptionist can distinguish prospective clients, existing clients and third parties, then “put it in the right box” using your routing rules. For example, existing clients can reach their team while opposing counsel is directed to the appropriate contact. This helps avoid filling the CRM with irrelevant or duplicate new leads.
What if the AI phone receptionist doesn’t know the answer?
Lexidesk does not invent an answer. You can configure it to acknowledge the question, capture the relevant caller details and transfer the call or arrange human follow-up. Set clear escalation rules for urgent or sensitive situations.
Should a law firm use AI to answer phones?
AI phone agent can help law firms cover after-hours calls, screen enquiries and reduce routine calls and phone work. It works best when the firm defines intake criteria, uses human handoffs for sensitive matters and reviews results. A hybrid approach lets attorneys and staff focus on conversations that need their judgment.
Is it ethical for a law firm to use an AI receptionist?
A specialized AI receptionist can support law firm communications, but ethical use depends on applicable bar rules, confidentiality duties, supervision, advertising and disclosure requirements. Lexidesk is not a substitute for legal judgment and should not give legal advice. Your law firm should review the workflow and any required disclosures with its own compliance counsel.
Does your legal AI receptionist work with our CRM?
Lexidesk supports workflows with Clio Manage, Clio Grow, HubSpot, HighLevel, Lawmatics, Actionstep and Assembly Neos, and can connect to other custom tools through supported automation options. We will confirm the specific integration with your existing phone system and fields during setup, including caller type, call summary, consultation status and next action.
Can I choose the voice and accent?
Yes. Lexidesk lets you customize our AI voice agent to match your law firm’s brand and client experience. You can choose the voice, accent, and gender, or even clone an attorney’s natural voice for a more personalized customer experience. Whether you prefer a warm, reassuring tone or a professional, confident one, your AI receptionist can sound human or the way you want your firm to be represented.
G2
Legaltech Hub
Law Society of Scotland
The National Law Review
Maximum Lawyer
Legally Speaking Podcast
Business of Law 2.0
Codebase
Techscaler
Raiford PalmerManaging Partner, STG Divorce Law
King Law Offices
STG Divorce Law
IMD Solicitors
