“Within weeks, Lexidesk changed the way our intake operates. Our lead-to-schedule rate went from 31% to 49% in just two months. That's quite a jump!”
Billie Tarascio
Founder & Managing Attorney at Modern Law
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AI Receptionist for Law Firms
Let your receptionists focus on higher-value work instead of fielding every call. A virtual AI receptionist handles new leads, existing clients, and third parties 24/7, with consistent professionalism.
Family law example. Watch AI qualify and convert a real distressed caller.
Trusted by Leading Law Firms
Never miss a call.
Give every caller a professional, consistent experience regardless of time, day, or how many people are calling at once.
Every call answered, no exceptions
100% call answer rate including after-hours, weekends, and holidays. No voicemail, no hold music, no lost clients.
Caller-type aware routing
New leads, existing clients, opposing counsel, court clerks, and vendors each get the right response flow, not a one-size-fits-all script.
Structured message capture and delivery
Messages are taken, structured, and delivered to the right person and your CRM immediately, no sticky notes, no missed follow-ups.
Direct calendar booking for new leads
Qualified new callers schedule consultations within the call itself without staff involvement.
Bilingual coverage as standard
English and Spanish reception as standard, with 60+ languages available. Every caller deserves a professional greeting.
Flexible call transfers
Configure transfers to any attorney, team, or department, no matter how large the firm. The AI routes and transfers when appropriate, with a full summary delivered before the handoff.
Out-of-the-box integrations
All companies below have native integrations with us. Custom integrations available too.
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading infrastructure and protocols.
- Azure Infrastructure
Hosted on Microsoft Azure
Our service runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements.
- Role-Based Access
Access Control
We enforce strict, role-based access control. Our personnel can only access your data with a legitimate operational need, ensuring confidentiality and integrity.
- Privacy
Data Encryption
Client data is hosted on Azure and encrypted both at rest and in transit to protect confidentiality throughout its lifecycle.
Trusted by law firms handling sensitive client data
Transform your firm's client intake process
Capture every opportunity. Qualify leads intelligently. Convert more clients.
Frequently Asked Questions
How does the AI know who to transfer a call to?
You configure your transfer routing during setup, mapping attorneys, staff members, teams, and departments as destinations with rules for when each applies. The AI uses the context of the conversation, caller type, matter type, urgency signals, and any other criteria you define, to decide who to route to. It then performs a warm transfer with a full call summary delivered to the recipient before they pick up.
Can it handle urgent client calls after hours?
Yes. AI Reception detects urgency signals in the conversation, emergency language, after-hours distress, specific matter types, and triggers an immediate escalation to an on-call attorney with a full call summary.
Does it support call recording and transcription?
Yes. All calls are recorded and transcribed with caller consent notices delivered at the start of the call. Transcripts and recordings are stored securely and synced to your CRM.
How does it compare to a traditional answering service?
Traditional answering services bill per minute, have inconsistent quality depending on which agent answers, and cannot integrate directly with your CRM or calendar. AI Reception provides consistent, branded quality on every call, direct CRM sync, and calendar booking, at a flat monthly rate with no per-minute charges.
Can multiple phone numbers route to it?
Yes. Multiple numbers, including practice area lines, marketing campaign numbers, and general firm numbers, can all route to AI Reception.
How does it handle calls for specific attorneys by name?
When a caller asks to speak to a specific attorney, AI Reception checks availability, offers to take a message if unavailable, or performs a warm transfer with context if the attorney is free.
Didn't find what you're looking for? Email us at hello@lexidesk.ai