Insight Dev. Ltd (“Lexidesk”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we process personal information when you access or use the Lexidesk platform and related services (“Service”), or visit https://lexidesk.ai.

This policy is intended to comply with applicable privacy laws including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant United States state privacy laws.

If you do not agree with this Privacy Policy, you should not use the Service.

1. Who We Are

Lexidesk is a client-intake and communication platform designed to assist organisations, including law firms, in managing enquiries, communications and appointment scheduling.

The Service is operated by:

Insight Dev. Ltd

United Kingdom

For privacy enquiries please contact:

support@lexidesk.ai

2. Our Role in Processing Personal Data

Lexidesk may process personal information in different roles depending on how the Service is used.

Processing on behalf of customers

When law firms or other organisations use the Service to manage client enquiries or communications:

the customer organisation acts as the data controller (or “business” under United States privacy laws)
Lexidesk acts as a data processor or service provider

In this role:

the customer determines the purposes and legal basis for processing personal data
Lexidesk processes personal data only to provide and operate the Service according to the customer’s instructions

Individuals submitting enquiries through the Service should direct privacy requests relating to those enquiries to the organisation they contacted.

Lexidesk as controller

Lexidesk acts as a data controller for certain information relating to:

visitors to our website
account administrators and users of the Service
business contacts and communications with Lexidesk

3. Information We Process

The types of information processed depend on how the Service is used.

Account and business contact information

When organisations register or interact with Lexidesk we may process:

name
email address
telephone number
organisation or firm name
account credentials
communications with Lexidesk

Information submitted through the Service

Customers using the Service may submit information relating to enquiries from their clients or prospective clients. This information is determined by the customer and may include:

contact details
descriptions of legal matters or enquiries
appointment scheduling information
uploaded documents or messages

Lexidesk processes this information only on behalf of the customer.

Communications data

Where features of the Service involve communications, the platform may process:

call recordings
call transcripts
chat or SMS messages

Technical and usage information

When users interact with the Service or our website, we may collect technical information such as:

IP address
browser type
device information
system logs
interaction with the Service

Under United States privacy laws these categories may include identifiers, internet activity information, communications data and professional information.

4. How Personal Information Is Used

Lexidesk uses personal information it controls to:

operate and maintain the Service
manage user accounts
provide support to customers
maintain security and prevent misuse
improve and develop the Service
comply with legal obligations

Where Lexidesk processes personal information on behalf of customers, such processing is carried out solely for the purpose of providing the Service to the customer.

5. Legal Bases for Processing (UK GDPR)

Where Lexidesk acts as a data controller, processing is based on one or more of the following legal bases:

Performance of a contract – providing the Service to customers
Legitimate interests – including operating and improving the Service and maintaining security
Legal obligations – where required by applicable law
Consent – where required, such as for certain communications or cookies

Where Lexidesk processes personal information on behalf of customers, the customer organisation determines the legal basis for that processing.

6. Artificial Intelligence and Automated Processing

The Service may use artificial intelligence and automated technologies to support functions such as:

analysing enquiries
generating summaries of communications
assisting with client intake workflows
transcribing communications

These tools process information submitted through the Service in order to assist customers in managing enquiries and communications.

AI features are intended to support workflow management and do not provide legal advice.

7. Sharing of Personal Information

Lexidesk may share personal information in the following circumstances.

Service providers

We may share information with third-party providers that support operation of the Service, including:

cloud infrastructure providers
communication service providers
security and monitoring services
analytics and technical support providers

These providers process information under contractual confidentiality and data protection obligations.

Customers

Information submitted through the Service is made available to the customer organisation using the platform (for example, a law firm receiving an enquiry).

Legal requirements

Information may be disclosed where necessary to:

comply with legal obligations
respond to lawful requests from authorities
protect the rights, safety or integrity of the Service

8. Data Location

Lexidesk processes customer data in the jurisdiction selected for the customer’s deployment of the Service.

For example:

customers operating in the United States may have their data processed within the United States
customers operating in the United Kingdom or Europe may have their data processed within those jurisdictions

Lexidesk does not transfer customer data outside the jurisdiction selected for the Service unless instructed by the customer or required by law.

Infrastructure providers used to operate the Service are required to maintain appropriate security and data protection standards.

9. Data Retention

Personal information is retained only for as long as necessary to:

provide the Service
comply with legal obligations
resolve disputes
enforce agreements

Retention periods may vary depending on:

the type of information
the configuration of the Service by customers
applicable legal requirements

Customers may determine retention periods for information submitted through the platform.

10. Security

Lexidesk implements appropriate technical and organisational measures designed to protect personal information against:

unauthorised access
accidental loss
alteration
disclosure

However, no system can guarantee complete security.

11. Privacy Rights

Privacy rights vary depending on an individual’s location.

A. Rights of Individuals in the United Kingdom and European Economic Area

Individuals in the UK or EEA may have the right to:

access personal data
request correction of inaccurate data
request deletion of personal data
restrict certain processing
object to certain processing
request portability of personal data

Requests may be submitted to:

support@lexidesk.ai

Individuals may also lodge complaints with the UK Information Commissioner’s Office (ICO) or their local supervisory authority.

B. Privacy Rights for United States Residents

Residents of certain United States states may have rights to:

request access to personal information
request correction of inaccurate information
request deletion of personal information
obtain information about categories of personal information collected

Lexidesk does not sell personal information.

Requests may be submitted to:

support@lexidesk.ai

12. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

ensure website functionality
analyse website usage
improve user experience

Where required by law, users are given the option to consent to non-essential cookies.

13. Children's Privacy

The Service is not intended for individuals under the age of 16 and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, the updated version will be posted on our website with a revised “Last updated” date.

15. Contact

For questions about this Privacy Policy or our data protection practices, please contact:

Insight Dev. Ltd

Email: support@lexidesk.ai

Website: https://lexidesk.ai