Privacy Policy | Lexidesk.ai

Effective Date: March 10, 2025

1. Introduction

Welcome to Lexidesk.ai, operated by Insight Dev Ltd ("we", "our", or "us"). We are committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, share, and protect your information in compliance with UK data protection legislation, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Information We Collect

Personal Data from Solicitors:

Name, email address, phone number, and firm details.
Billing and payment information.
Preferences and configurations for the AI Receptionist.

Personal Data from Clients (Solicitor Clients):

Name, contact information (telephone number, email, SMS, WhatsApp).
Details about legal enquiries, including sensitive information related to legal matters.
Appointment scheduling details.
Call recordings, transcripts, and interaction summaries.

Technical Information:

IP address, browser type, operating system.
Usage and interaction data from our platform.

3. How We Use Your Data

We process data for the following lawful purposes:

Service Delivery: To provide, operate, and enhance the Lexidesk.ai platform, facilitating AI-based client intake, lead qualification, and appointment scheduling.
Performance Monitoring: To monitor interactions, ensuring service quality and improvements.
Communication: To interact with solicitors and respond to queries or requests.
Billing and Administration: To manage accounts, billing, and related administrative tasks.
Compliance: To comply with legal obligations and regulatory requirements.

4. Legal Basis for Processing

Our legal basis for processing personal data includes:

Contractual obligations with solicitors.
Consent obtained from solicitor clients during interactions.
Legitimate interests to enhance service delivery and client satisfaction.
Compliance with legal obligations.

5. Sharing Your Data

We do not sell personal data. However, we may share your data with:

Solicitors and law firms who use our services.
Third-party service providers, including hosting, analytics, and communications providers, under strict data protection agreements.
Regulatory or government bodies if required by law.

6. Data Security

We maintain robust technical and organisational measures to safeguard your personal data, including encryption, secure servers, access controls, regular audits, and staff training.

7. Data Retention

We retain your data only for as long as necessary for the purposes described or as required by applicable law. Solicitor client interaction data is typically retained according to instructions from the relevant solicitor firms.

8. Your Rights

Under GDPR, you have the right to:

Request access to your personal data.
Request correction or deletion of your data.
Object to processing of your data.
Request data portability.
Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us at support@lexidesk.ai.

9. International Transfers

If we transfer data outside the UK or EEA, we ensure appropriate safeguards such as Standard Contractual Clauses are implemented to protect your data.

10. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For any questions or requests regarding this policy or your personal data, contact:

Insight Dev Ltd
Email: support@lexidesk.ai

12. Complaints

You may lodge complaints regarding our data handling practices with the Information Commissioner's Office (ICO) at www.ico.org.uk.