AI that performs your intake 24/7 across phone and web, delivering instant case summaries to your CRM. Custom-built by researchers and law firm owners to qualify leads and close clients at an expert human level.
Emma is our AI intake specialist at Ashbury & Clarke Law Firm. She specialises in handling initial client enquiries and case evaluations.
“Since implementing Lexidesk we've seen a noticeable increase in enquiry volume, with each enquiry perfectly summarised so our team can respond faster. I love the product, the team is incredibly responsive and actually implements our feedback, which means a lot to us.”
Marcin Durlak
Managing Partner at IMD Solicitors
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Answer 4 quick questions to get your personalised revenue impact assessment.
Include all inbound calls in and outside business hours, not just new enquiries
Advanced AI systematically qualifies every enquiry using lawyer-level questioning, filtering out unsuitable cases and prioritising high-value opportunities.
Automatically books qualified, paid consultations directly into your calendars while respecting practice area expertise and fee-earner availability.
Engages clients with an AI phone line, voice/text web chat, and email. Combining channels for a unified intake experience.
Automated nurture sequences keep every opportunity engaged and moving forward with intelligent timing and persistent multi-channel outreach.
Comprehensive reporting on lead sources, case summaries, practice areas, and other qualitative insights to help you understand your client intake process.
Never miss another opportunity with round-the-clock intake coverage that maintains your firm's professional standards.
Our AI handles calls autonomously. However, if a caller asks for their lawyer, it can perform a warm transfer with a full conversation summary for a seamless handover.
Serve diverse client bases with natural communication in 25+ languages, expanding your market reach and breaking down barriers.
All companies below have native integrations with us. Custom integrations available too.
Your data is protected by industry-leading infrastructure and protocols.
Our service runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements.
We enforce strict, role-based access control. Our personnel can only access your data with a legitimate operational need, ensuring confidentiality and integrity.
Client data is hosted on Azure and encrypted both at rest and in transit to protect confidentiality throughout its lifecycle.
Experience our AI-powered client intake system firsthand
+44 20 3835 4254Call as a potential client seeking legal services
Experience how our AI client intake system qualifies cases with lawyer-level intelligence.
After your call, you'll receive an SMS with your case summary and a link to schedule a discovery call for your firm.
Now Speaking With
from Ashbury & Clarke Solicitors
Thank you for calling Ashbury & Clarke. This is Emma, how may I assist you today?
Hello, I had a slip and fall accident at work yesterday. I injured my back and my employer didn't have proper safety measures in place.
I'm sorry to hear about your accident. That sounds concerning. I understand this must be a difficult time. Let me help you understand your options. Could you tell me where the accident happened and if there were any witnesses?
Capture every opportunity. Qualify leads intelligently. Convert more clients.
Every practice area has unique client needs. Lexidesk delivers specialist-level intake tailored to each one.
When someone gets arrested at midnight, they need a lawyer immediately. Our 24/7 AI intake captures every urgent call, assesses case severity, and routes to your criminal defense team with complete context, so you never lose a case to a competitor who answered first.
Learn moreA factory worker has just lost his job, arrived home at 6pm, and wants to talk to a lawyer. Your lawyers might have gone home, but our AI agent never sleeps and will take that call, ask intelligent questions, present you with the case, and reassure the client that someone is on their side.
Learn moreOur 24/7 intake system helps grieving families when they need support most, qualifies estate matters with sensitivity, and lets your specialists focus on complex work while delivering compassionate first-class client service.
Learn moreOur 24/7 intelligent intake captures estate planning leads, elicits critical wealth and family information that clients might not otherwise mention, so you understand the complexity and value before your first meeting.
Learn moreCapture vulnerable accident victims with empathy 24/7, expertly assess claim viability, and let your PI lawyers focus on winning cases while we handle the crucial initial contact.
Learn moreImmigration callers want answers now, and the firm that responds first usually wins the case. Lexidesk answers every call and web chat, qualifies the matter against your criteria, books the consultation, and can speak with each caller in their own language.
Learn moreDivorce and custody callers rarely leave a voicemail. They call the next firm on the list. Lexidesk answers day and night, handles the conversation with empathy, qualifies the matter against your criteria, and books the consultation before the caller hangs up.
Learn moreCapture urgent buyer inquiries around the clock, qualify transactions instantly with legal expertise, and free your real estate lawyers from endless screening calls while maintaining exceptional client service.
Learn moreYes. The AI answers every inbound call and website chat 24/7, so a new enquiry at 9pm or one that arrives while your reception is already on another line is still picked up and handled. You can use it as your full reception, as out-of-hours and overflow cover, or as the first response ahead of a fee-earner.
Didn't find what you're looking for? Email us at hello@lexidesk.ai
Lexidesk is an AI intake and reception system made only for consumer-facing firms of solicitors. It answers your calls and your website chat at any hour, runs a proper intake conversation, qualifies and rates each enquiry, and either books an initial consultation or transfers a qualified enquiry to your fee-earners. Below is what it captures, how it decides who is a fit, how it stacks up against a call answering service, and how it handles data under UK GDPR. For workflow specifics, see AI phone intake and the AI receptionist.
Every inbound call and chat is answered the instant it comes in, out of hours included, by an AI agent we call Emma. She is not a switchboard or a voicemail. She has a conversation, works through your intake questions, and finishes on the right next step for your firm: a booked consultation, a booking or payment link, or a warm transfer to your team.
Emma handles intake and reception, not fee-earning work. She does not give legal advice, and she discloses that she is an AI assistant, either at the outset or when asked, depending on how you set it up for your obligations.2 Her role is to capture the matter accurately and get suitable enquirers in front of your solicitors sooner, not to advise or to judge the merits of a matter.7
Most firms weigh Lexidesk against the call answering service or out-of-hours service they already pay for, not against other software. That is the comparison that matters, because it is where the gap is obvious.
The trouble with a human out-of-hours or overflow service is rarely that the phone goes unanswered. It is what lands in your inbox afterwards. Cover varies from shift to shift, and what you get is a short note: someone rang, here is a number, ring them back. It says nothing about whether the enquiry was worth chasing. And the enquirer has usually had to repeat their story, once to the service and again to your team, which is precisely the friction that costs you trust before a solicitor has spoken.
AI intake changes that completely. Emma qualifies in detail and keeps the reasoning, rates the enquiry from 1 to 10, and saves a full transcript and recording you can read or listen back to straight away. Your team can see which enquiries are eights, nines, and tens and ring those first, rather than working through a pile of identical message slips. Because Emma knows which fee-earner takes which kind of matter, she can point the enquirer to the right person and send that fee-earner’s booking link instead of a single shared diary.3
Enquirers are told they are speaking to an AI and can ask for a person whenever they like, so nothing is concealed, and the manner stays just as patient late on a Sunday as it does first thing Monday. The cost works differently too. A flat monthly fee usually comes in below a staffed out-of-hours desk, and because the work is qualification and booking rather than message-taking, one consultation that converts can cover a year of the service. Put your figures into the revenue calculator to see where it falls for your firm.
| Call answering service | Lexidesk AI intake | |
|---|---|---|
| Availability | Working hours, or premium 24/7 | 24/7, every call and chat |
| Detail captured per enquiry | Name and callback number | Full matter, qualification, and reasoning |
| Enquiry rating | None | Every enquiry rated 1 to 10 |
| Books consultations | Rarely | Books and sends the link |
| Routes to the right fee-earner | No | Matches matter type to fee-earner and diary |
| Record of the call | Short written note | Summary, recording, and full transcript |
| Follow-up if no booking | None | Personalised text and email sequences |
| Cost as volume grows | Per-minute or per-call | Flat monthly, no extra agents |
Lexidesk can run as your complete intake, answering every call and chat 24/7 on its own, or work alongside an in-house team. Plenty of firms keep their people and use Emma for first response, out of hours, and overflow, so enquirers always reach a real conversation and fee-earners spend their time on matters that are already qualified. For those firms, the detail Emma captures tends to lift the standard of the live team as well, since it sets the benchmark everyone works to.
For a like-for-like on a specific provider, read Lexidesk vs Moneypenny, or browse every comparison in the knowledge hub.
Lexidesk runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and UK GDPR requirements, with client data encrypted in transit and at rest and strict role-based access internally.4 Your firm controls call recording, consent, and how Emma discloses herself, so the setup meets UK GDPR, ICO guidance, and your SRA duties. The specifics are in our privacy policy and data and service commitments.
Every conversation feeds into the systems you already use. Lexidesk creates the contact and attaches the call summary, qualification status, enquiry rating, and a link to the recording and transcript, and you decide which enquiry types route where.5
| Integration | What Lexidesk sends to it |
|---|---|
| Clio | A contact (matched by email or phone, no duplicates), plus a detailed note with the summary, qualification, rating, and transcript link |
| Lawmatics | A contact and note that fire your existing Lawmatics workflows |
| HubSpot | A contact, plus a timeline note with the summary, qualification, rating, and transcript link |
| HighLevel | A contact and note that trigger your HighLevel automations |
| Actionstep | A contact and intake note with the summary, qualification, rating, and transcript link |
| Custom / webhook | The full conversation payload, including contact, case data, qualification, rating, and the audio recording URL, sent as JSON to Zapier, Make, n8n, or your own system |
Most firms are live within 3 to 5 working days. You complete an onboarding form, our team builds and configures the agent, and you test it on real calls before launch. For the first fortnight afterwards we make unlimited adjustments and review calls with you, and then you keep a dedicated contact after that during your working hours.
Pricing is a flat monthly fee that scales with your call and chat volume, and spam and duplicate contacts are excluded, so you are not charged for noise.6
Firms across family, personal injury, immigration, conveyancing, and more run Lexidesk on their enquiries. See what changed for IMD Solicitors or read the client voices from people who spoke with the AI.
