“Within weeks, Lexidesk changed the way our intake operates. Our lead-to-schedule rate went from 31% to 49% in just two months. That's quite a jump!”
Billie Tarascio
Founder & Managing Attorney at Modern Law
Showing testimonial 1 of 7
AI Client Intake for Family Law Firms
Divorce and custody callers rarely leave a voicemail. They call the next firm on the list. Lexidesk answers day and night, handles the conversation with empathy, qualifies the matter against your criteria, and books the consultation before the caller hangs up.
Live demo: Speak with our Family Law AI Assistant
Talk to Emma from Thompson Adler
Emma handles every family call with empathy and precision, from a first divorce inquiry to an urgent custody matter, qualifying the case and routing to the right attorney with full context.
- Emma will ask a few questions about your family situation (2-3 minutes).
- Speak naturally as you would to a person, she will understand.
- Your contact details (name, email, phone) may be collected to arrange next steps.
- After the conversation, you'll see a short summary and receive it by email and text.
Trusted by Leading Law Firms
See How Much Revenue Your Family Law Firm Is Leaving on the Table
Answer 3 quick questions to get your personalised revenue impact assessment.
1/3
How many calls does your firm receive per month?
Include all inbound calls in and outside business hours, not just new enquiries
200calls
505,000+
Every call answered. Every consultation booked.
Purpose-built AI that understands how sensitive and time-critical family law intake is, from the first divorce call to a booked consultation.
Empathetic intake that builds trust
Emma acknowledges what the caller is going through before asking anything, and interprets loaded or imprecise language, so clients feel heard, not interrogated.
Follow-up that books more consults
When a caller doesn't book, Emma follows up automatically by text and email, personalized with your reviews, results, and attorney bios, until they schedule or opt out.
Qualification on your terms
Set your own criteria: jurisdiction, matter type, post-decree or limited-scope exclusions, trials too close to take. Emma scores every lead 1 to 10 and tells bad-fit callers you're not the right fit.
Configurable call transfers
Emma works as your receptionist too. She routes existing clients, opposing counsel, and other non-lead callers to the right person, and warm-transfers qualified leads to your attorney with a quick summary so no one picks up cold.
Phone and web chat, one system
The same intake runs on your phone line and your website chat widget, feeding one dashboard with summaries, recordings, and transcripts.
Intake analytics
See your funnel by matter type (divorce, custody, post-decree), plus lead source and UTM data, so you know what your marketing is actually producing.
PoJaUkSpEn
25+ LanguagesGlobal support
Out-of-the-box integrations
All companies below have native integrations with us. Custom integrations available too.
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading infrastructure and protocols.
- Azure Infrastructure
Hosted on Microsoft Azure
Our service runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements.
- Role-Based Access
Access Control
We enforce strict, role-based access control. Our personnel can only access your data with a legitimate operational need, ensuring confidentiality and integrity.
- Privacy
Data Encryption
Client data is hosted on Azure and encrypted both at rest and in transit to protect confidentiality throughout its lifecycle.
Trusted by law firms handling sensitive client data
Live Now
Live Demo Line
Experience our AI-powered client intake system firsthand
+1 313 474 7939Call as a potential client seeking legal services
Experience how our AI client intake system qualifies cases with lawyer-level intelligence.
After your call, you'll receive an SMS with your case summary and a link to schedule a discovery call for your firm.
Now Speaking With
Emma
from Ashbury & Clarke
Thank you for calling Ashbury & Clarke. This is Emma. How can I help you today?
Hi, I'm looking for advice about child arrangements after a recent separation.
I understand, thank you for reaching out. I can help with that. To get you to the right attorney, could you share whether there are any urgent safety concerns and if there is an existing court order?
Live Demo Available 24/7
Transform your firm's client intake process
Capture every opportunity. Qualify leads intelligently. Convert more clients.
Book your discovery call
Frequently Asked Questions
No. During onboarding you define exactly what makes a lead worth your time: jurisdiction, matter type, and any cases you don’t take. Emma only offers a booking link to callers who meet those criteria. Callers who don’t qualify are politely told your firm may not be the right fit, and Emma can offer a referral or take a message for your team to review.
Didn't find what you're looking for? Email us at hello@lexidesk.ai
How Lexidesk handles family law intake
A practical rundown of how the AI handles your family law calls: what it asks, how it decides who is a fit, and how it works alongside your team. If you are weighing an answering service or AI intake for your firm, this is the detail behind the demo.
What it does on every call
Every call is answered the moment it comes in, by phone or through the website chat widget, 24 hours a day. The AI agent (we call her Emma) runs a real intake conversation, then qualifies, scores, and books the caller and sends your team a written summary. On the phone she works as both intake and a receptionist, without adding headcount.
- Answers in seconds, day or night, so callers never hit a voicemail
- Runs your intake script and qualifies the matter against your rules
- Books the consultation and sends the scheduling link by text and email
- Routes non-lead callers, like existing clients or opposing counsel, to the right person
- Logs a summary, recording, and transcript to your dashboard and CRM
What it does not do
Emma handles intake and reception, not legal work. She does not give legal advice, and she discloses that she is an AI assistant when asked, or up front, depending on how you configure it.1 Her job is to capture the matter accurately and get the right callers in front of your attorneys faster.
What Emma captures on a family law call
Family law callers are often upset and rarely speak in legal terms. Emma interprets loaded or unclear language, asks gentle follow-ups, and still captures what your attorneys need.2
| Detail | Example |
|---|---|
| Matter type | Divorce, child custody, child support, modification, adoption, domestic matter |
| Opposing party | Spouse or other party’s name, for your conflict check |
| Jurisdiction | County and state where the matter sits |
| Urgency and safety | Hearing dates, safety concerns, time-sensitive filings |
| Existing orders | Whether a court order or active case already exists |
| Contact details | Name, phone, and email, confirmed back to the caller |
Deciding who is a fit
You set the qualification criteria during onboarding, and Emma applies them on every call. She scores each lead from 1 to 10 on fit and urgency, so your team sees the most important callers first.3 Common rules family firms give her:
- Only matters in your jurisdiction (county and state)
- Specific matter types: divorce, custody, support, modification, adoption
- Skip limited-scope or one-question requests
- Flag or decline post-decree matters
- Decline cases with a trial date too soon to staff
What happens to callers you do not want
Callers who do not qualify are told gently that your firm may not be the right fit. Instead of losing them, Emma can pass them to a partner firm through the referral network and track what happens, turning a dead-end call into goodwill or a referral fee.4
After hours, urgent, and overflow
Most family law calls do not come at 10am on a Tuesday. They come in the evening, on weekends, and while your front desk is already on another line. Emma covers all of it. In business hours she can warm-transfer a qualified caller to an attorney and read out the name and matter first, so no one picks up cold. After hours, she books a consultation and sends the summary for the morning.
Run her as your full answering service, as after-hours and overflow cover, or as first response.5 Either way, a caller in crisis reaches a real conversation instead of a voicemail.
Follow-up and CRM delivery
When a caller does not book, which is common in family law where people are weighing a hard decision, Emma follows up by text and email. The messages are personalized from your reviews, results, and attorney bios, and they run until the caller books or opts out.6 Follow-up is included in every plan.
Everything she captures flows into the tools you already use: Clio Grow, Clio Manage, HubSpot, and Lawmatics, plus others through custom integrations. Each record carries the summary, qualification status, lead score, and a link to the recording.
AI intake vs a traditional answering service
Most firms compare Lexidesk to a human answering service or call center rather than to other software. Here is the practical difference:
| Human answering service | Lexidesk AI intake | |
|---|---|---|
| Availability | Business hours, or premium 24/7 | 24/7, every call |
| Family law detail captured | Message and callback number | Full matter, opposing party, urgency |
| Lead scoring | None | Every lead scored 1 to 10 |
| Books consultations | Rarely | Books directly and sends the link |
| Follow-up if no booking | None | Personalized text and email sequences |
| Cost as volume grows | Per-minute or per-call | Flat, scales with no extra agents |
See it in practice
Lexidesk does not have to replace your people. The strongest setups use Emma for first response, after hours, and overflow, while your team spends its time on conversations that are already qualified.7 To put a number on it, try the revenue calculator.
Family work often overlaps with estate matters, so Emma routes the same way for probate and estate planning callers. To hear how real callers respond, read the client voices, or browse case studies from firms running Lexidesk on their intake.7
Notes
- Emma discloses that she is an AI assistant and does not provide legal advice. Firms configure how and when this disclosure is made to fit their jurisdiction and bar rules.
- Intake behavior is configured per firm during onboarding; the exact details captured depend on the criteria your firm provides.
- Qualification criteria and the 1 to 10 score are defined by your firm. Lexidesk applies them but does not make legal judgments about a matter’s merits.
- The referral network is optional. Partner firms receive a summary and accept or decline, and referrals are tracked in your dashboard.
- Lexidesk can run as full 24/7 cover, as after-hours and overflow only, or as first response. Live transfer applies during the hours your firm sets; outside them, Emma books a consultation instead.
- Follow-up sequences are personalized from material your firm provides during onboarding and stop as soon as a caller books or opts out. Follow-up is included in all plans.
- Case studies and client results reflect specific firms’ experiences and are not a guarantee of results. Figures vary by firm, practice area, and call volume. Lexidesk serves consumer-facing law firms; integrations require setup and may change over time.