“Within weeks, Lexidesk changed the way our intake operates. Our lead-to-schedule rate went from 31% to 49% in just two months. That's quite a jump!”
Billie Tarascio
Founder & Managing Attorney at Modern Law
Showing testimonial 1 of 7
AI Client Intake for Immigration Law Firms
Immigration callers want answers now, and the firm that responds first usually wins the case. Lexidesk answers every call and web chat, qualifies the matter against your criteria, books the consultation, and can speak with each caller in their own language.
Live demo: Speak with our Immigration AI Assistant
Talk to Emma from Thompson Adler
Emma handles every immigration call in the caller’s own language, from a marriage-based green card to a removal matter, qualifies the case against your rules, and routes it to the right team with full context.
- Emma will ask a few questions about your immigration situation (2-3 minutes).
- Speak naturally, in your own language, and she will follow and clarify respectfully.
- Your contact details (name, email, phone) may be collected to arrange next steps.
- After the conversation, you'll see a short summary and receive it by email and text.
Trusted by Leading Law Firms
See How Much Revenue Your Immigration Firm Is Leaving on the Table
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How many calls does your firm receive per month?
Include all inbound calls in and outside business hours, not just new enquiries
200calls
505,000+
Every call answered, in their language.
Purpose-built AI for the realities of immigration intake: callers in different languages, urgent deadlines, and paid consultations that take a real conversation to book.
Intake in your client’s language
Emma switches to Spanish, Portuguese, Korean, Polish, and more the moment a caller speaks it, mid-conversation, and runs the same intake either way, on the phone and in web chat.
Qualification by case type
Set your criteria and Emma branches by matter, from marriage-based green cards to removal defense, and scores each lead 1 to 10 on fit and urgency so your team sees the right callers first.
Books the consultation
Immigration callers rarely close on the spot. Emma books your paid or free consult, sends the link, and handles the “it’s too expensive” moment instead of letting the caller drift away.
Follow-up that converts
Anxious applicants weigh their options for days. Emma follows up by text and email, personalized with your results and attorney bios, until they book or opt out.
Detention facility calls accepted
Emma can detect a detention center’s automated prompt, press to accept the collect call, and live-transfer to your dedicated line, so a detained client reaches a person instead of a dead end.
Phone and web chat, one system
The same intake runs on your phone line and your website chat widget, feeding one dashboard with summaries, recordings, transcripts, and your funnel by case type.
PoJaUkSpEn
25+ LanguagesGlobal support
Out-of-the-box integrations
All companies below have native integrations with us. Custom integrations available too.
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading infrastructure and protocols.
- Azure Infrastructure
Hosted on Microsoft Azure
Our service runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements.
- Role-Based Access
Access Control
We enforce strict, role-based access control. Our personnel can only access your data with a legitimate operational need, ensuring confidentiality and integrity.
- Privacy
Data Encryption
Client data is hosted on Azure and encrypted both at rest and in transit to protect confidentiality throughout its lifecycle.
Trusted by law firms handling sensitive client data
Live Now
Live Demo Line
Experience our AI-powered client intake system firsthand
+1 313 474 7939Call as a potential client seeking legal services
Experience how our AI client intake system qualifies cases with lawyer-level intelligence.
After your call, you'll receive an SMS with your case summary and a link to schedule a discovery call for your firm.
Now Speaking With
Emma
from Ashbury & Clarke
Thank you for calling Ashbury & Clarke. This is Emma, on a recorded line. I can speak English, Spanish, or Portuguese. How can I help you today?
My work visa expires soon and my employer is changing. I need advice.
I can help with that. To get you to the right attorney, could you tell me your current visa type and expiry date, and whether you’ve had any prior refusals?
Live Demo Available 24/7
Transform your firm's client intake process
Capture every opportunity. Qualify leads intelligently. Convert more clients.
Book your discovery call
Frequently Asked Questions
Emma supports 30+ languages and detects the caller’s language automatically, switching mid-conversation with no prompt needed. If someone starts speaking Spanish, Portuguese, Korean, or Polish, or simply says they don’t speak English, she continues in that language and runs the exact same intake. You tell us which languages to prioritize during onboarding, and the web chat works the same way.
Didn't find what you're looking for? Email us at hello@lexidesk.ai
How Lexidesk handles immigration intake
A practical rundown of how the AI handles your immigration calls: what it asks, how it works in your clients’ languages, how it decides who is a fit, and how it works alongside your team. If you are weighing an answering service or AI intake for your firm, this is the detail behind the demo.
What it does on every call
Every call is answered the moment it comes in, by phone or through the website chat widget, 24 hours a day, in the caller’s language. The AI agent (we call her Emma) runs a real intake conversation, then qualifies, scores, and books the caller and sends your team a written summary. On the phone she works as both intake and a receptionist, without adding headcount.
- Answers in seconds, day or night, so callers never hit a voicemail
- Detects and switches to the caller’s language mid-conversation
- Runs your intake script and qualifies the matter against your rules
- Books the consultation and sends the scheduling link by text and email
- Logs a summary, recording, and transcript to your dashboard and CRM
What it does not do
Emma handles intake and reception, not legal work. She does not give legal advice or assess the merits of a case, and she discloses that she is an AI assistant when asked, or up front, depending on how you configure it.1 Her job is to capture the matter accurately and get the right callers in front of your attorneys faster.
Intake in your client’s language
Most immigration firms serve callers who are more comfortable in another language, and a voicemail or an English-only line sends them to the next firm. Emma detects the language and switches the moment a caller speaks it, mid-conversation, with no menu and no prompt. If someone says they don’t speak English, or simply starts in Spanish, she continues in that language and runs the same intake she would in English.2
Spanish, Portuguese, Korean, Polish, and more are supported, over 30 languages in all, on the phone and in web chat. You tell us which languages to prioritize during onboarding.
What Emma captures on an immigration call
Immigration callers are often anxious and rarely speak in legal terms. Emma interprets unclear language, asks gentle follow-ups, and still captures what your attorneys need.2
| Detail | Example |
|---|---|
| Matter type | Marriage-based green card, family petition, citizenship, work visa, asylum, removal defense |
| Immigration history | Current status, prior filings, and any past refusals |
| Urgency and deadlines | Hearing dates, visa expiry, filing windows |
| Detained status | Whether the person, or a relative, is in a detention facility |
| Language and country | Preferred language and country of origin |
| Contact details | Name, phone, and email, confirmed back to the caller |
Deciding who is a fit
You set the qualification criteria during onboarding, and Emma applies them on every call. She branches by case type and scores each lead from 1 to 10 on fit and urgency, so your team sees the most important callers first.3 Common rules immigration firms give her:
- Only the case types you take (for example, family-based but not employment)
- Whether you handle removal and detained matters
- Different question paths for different visa categories
- Flag urgent deadlines and detained callers for priority handling
Detention facility calls
Calls from detained clients are easy to lose: they come from a facility’s automated system, often after hours, and if no one accepts the collect call you may never reach that person again. Emma can detect the detention center’s prompt, press to accept the call, and live-transfer to a line your firm keeps for these clients.4 For a detained caller, being accepted at all is often the difference between a retained client and a lost one.
What happens to callers you do not want
Callers who do not qualify are told gently that your firm may not be the right fit. Instead of losing them, Emma can pass them to a partner firm through the referral network and track what happens, turning a dead-end call into goodwill or a referral fee.5
After hours, urgent, and booking the consultation
Immigration calls rarely arrive at 10am on a Tuesday. They come in the evening, on weekends, and while your front desk is already on another line. Emma covers all of it. Because immigration callers rarely close on the spot, the usual flow is a full intake followed by a booked consultation, paid or free, with the link sent by text and email.6
She also handles the price conversation. When a caller balks at a paid consult, Emma can explain the fee and your value instead of simply losing them, and book the ones who are ready to move forward.
Follow-up and CRM delivery
Anxious applicants weigh a hard decision for days, so a single missed booking is rarely the end of it. When a caller does not book, Emma follows up by text and email, personalized from your reviews, results, and attorney bios, until the caller books or opts out.7 Follow-up is included in every plan, and immigration firms tell us it is one of the strongest parts of the system.
Everything she captures flows into the tools you already use: Clio Grow, Clio Manage, HubSpot, and Lawmatics, plus others through custom integrations. Each record carries the summary, qualification status, lead score, and a link to the recording.
AI intake vs a traditional answering service
Most firms compare Lexidesk to a human answering service or call center rather than to other software. Here is the practical difference:
| Human answering service | Lexidesk AI intake | |
|---|---|---|
| Availability | Business hours, or premium 24/7 | 24/7, every call |
| Languages | Limited, often English only | Switches mid-call across languages |
| Immigration detail captured | Message and callback number | Case type, history, deadlines, detained status |
| Lead scoring | None | Every lead scored 1 to 10 |
| Books consultations | Rarely | Books directly and sends the link |
| Follow-up if no booking | None | Personalized text and email sequences |
| Cost as volume grows | Per-minute or per-call | Flat, scales with no extra agents |
See it in practice
Many immigration firms run Emma around the clock as their front line, while others use her for after hours and overflow. Either way, she does not have to replace your people. The strongest setups let Emma handle first response and qualification so your team spends its time on conversations that are already qualified.8 To put a number on it, try the revenue calculator.
To hear how real callers respond, read the client voices, or browse case studies from firms running Lexidesk on their intake.8
Notes
- Emma discloses that she is an AI assistant and does not provide legal advice. Firms configure how and when this disclosure is made to fit their jurisdiction and bar rules.
- Intake behavior and supported languages are configured per firm during onboarding; the exact details captured depend on the criteria your firm provides.
- Qualification criteria and the 1 to 10 score are defined by your firm. Lexidesk applies them but does not make legal judgments about a matter’s merits.
- Detention facility call acceptance requires a dedicated line and a team member available to take transfers, configured during onboarding. Connection depends on the facility’s phone system.
- The referral network is optional. Partner firms receive a summary and accept or decline, and referrals are tracked in your dashboard.
- Lexidesk can run as full 24/7 cover, as after-hours and overflow only, or as first response. Consultations may be paid or free; payment and scheduling are configured with your booking tools.
- Follow-up sequences are personalized from material your firm provides during onboarding and stop as soon as a caller books or opts out. Follow-up is included in all plans.
- Case studies and client results reflect specific firms’ experiences and are not a guarantee of results. Figures vary by firm, practice area, and call volume. Lexidesk serves consumer-facing law firms; integrations require setup and may change over time.