What happens if the AI cannot handle a call?

When the AI detects a situation it cannot resolve, or when a caller explicitly requests a person, it performs a warm transfer to an available staff member, delivering a full call summary before the handoff so the caller never has to repeat themselves.

Can AI phone intake handle multiple calls simultaneously?

Yes. There is no limit on concurrent calls. Every inbound call is answered instantly regardless of how many others are in progress, which means your firm never presents a busy signal.

Which CRMs and practice management systems does it integrate with?

Lexidesk integrates natively with Clio Manage, Clio Grow, HubSpot, HighLevel, Lawmatics, and Actionstep. Any other system can be connected via our custom webhook to Zapier, Make, n8n, or your own API.

Is the system ABA and ethics compliant?

Yes. Lexidesk is designed to operate within applicable ABA Model Rules including attorney-client privilege protections, confidentiality requirements, and clear AI disclosure standards. All call data is encrypted at rest and in transit.

Can I customize the qualification questions per practice area?

Fully. Qualification scripts are configured per practice area during onboarding and can be updated at any time. Personal injury, family law, immigration, criminal defense, and more each get purpose-built questioning flows.

How quickly can my firm go live?

Most firms are live within 3–5 business days. The onboarding process covers practice area configuration, CRM connection, calendar integration, and staff training on handoff protocols.

AI Phone Intake for Law Firms

Answer every inbound call instantly, day or night. Qualify, route, and book automatically so no lead goes to voicemail and no case slips through.

Get Started

Family law example. Your AI phone agent can be configured for any practice area.

Trusted by Leading Law Firms

“Within weeks, Lexidesk changed the way our intake operates. Our lead-to-schedule rate went from 31% to 49% in just two months. That's quite a jump!”
Billie Tarascio
Founder & Managing Attorney at Modern Law
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“Lexidesk is already a huge hit. 5 new paid appointments from 5 pm Friday through 5 on Saturday…big week ahead!!!”
Brian King
Managing Attorney at King Law
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“Lexidesk gives us far more information before we ever speak to a client, which helps us determine which leads are truly valuable and saves my team a huge amount of time.”
Rachel L. Rado
Managing Attorney at Law Offices of Rachel L. Rado, LLC
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“This is the future of intake. It doesn't take breaks, it doesn't get overwhelmed, and it's available 24/7. There's no reason not to have this as part of your intake process.”
Marco Brown
Owner at Brown Family Law
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“Not having missed calls anymore has made a real difference. The fact that we have an email for every single call—so we know what happened with it—has helped us track so much better than before.”
Jessica Travis
Managing Partner at Fighter Law
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“We think Lexidesk is excellent and are happy we are using the service.”
Raiford D. Palmer
Managing Partner at STG Divorce Law, P.C.
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“Since implementing Lexidesk we've seen a noticeable increase in enquiry volume, with each enquiry perfectly summarised so our team can respond faster. I love the product, the team is incredibly responsive and actually implements our feedback, which means a lot to us.”
Marcin Durlak
Managing Partner at IMD Solicitors
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Capture -> Qualify -> Convert

Stop losing cases to voicemail. AI phone intake turns every inbound call into a qualified opportunity, automatically.

Customizable Lead Outcomes
Configure exactly what happens after qualification: live-transfer the caller to a human closer, offer and book a paid consultation on the spot, or collect details and send the intake summary to your team for review.
Practice-Area Lead Routing
Automatically route each lead to the right attorney or team based on caller type, practice area, and more, no manual triage required.
Flexible CRM Data Mapping
Customize your integration to push intake data exactly where it needs to go in your CRM, specific pipelines, custom fields, matter types, and more.
Priority Lead Scoring
Every lead is scored against your firm's custom priority rubric with a clear 1 to 10 score, so your team knows where to focus time.
Lead Lock™ Follow-Up
Automated, intelligent follow-up sequences built on every prior conversation with the client and your firm's specific knowledge base and selling points.
Global Language Support
Serve diverse client bases with natural communication in 25+ languages, expanding your market reach and breaking down barriers.

Out-of-the-box integrations

All companies below have native integrations with us. Custom integrations available too.

Enterprise-Grade Security & Compliance

Your data is protected by industry-leading infrastructure and protocols.

Azure Infrastructure
Hosted on Microsoft Azure
Our service runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements.
Role-Based Access
Access Control
We enforce strict, role-based access control. Our personnel can only access your data with a legitimate operational need, ensuring confidentiality and integrity.
Privacy
Data Encryption
Client data is hosted on Azure and encrypted both at rest and in transit to protect confidentiality throughout its lifecycle.

Trusted by law firms handling sensitive client data

View our Data & Service Commitments

Transform your firm's client intake process

Capture every opportunity. Qualify leads intelligently. Convert more clients.

Book your discovery call

Frequently Asked Questions

: When the AI detects a situation it cannot resolve, or when a caller explicitly requests a person, it performs a warm transfer to an available staff member, delivering a full call summary before the handoff so the caller never has to repeat themselves.
: Yes. There is no limit on concurrent calls. Every inbound call is answered instantly regardless of how many others are in progress, which means your firm never presents a busy signal.
: Lexidesk integrates natively with Clio Manage, Clio Grow, HubSpot, HighLevel, Lawmatics, and Actionstep. Any other system can be connected via our custom webhook to Zapier, Make, n8n, or your own API.
: Yes. Lexidesk is designed to operate within applicable ABA Model Rules including attorney-client privilege protections, confidentiality requirements, and clear AI disclosure standards. All call data is encrypted at rest and in transit.
: Fully. Qualification scripts are configured per practice area during onboarding and can be updated at any time. Personal injury, family law, immigration, criminal defense, and more each get purpose-built questioning flows.
: Most firms are live within 3–5 business days. The onboarding process covers practice area configuration, CRM connection, calendar integration, and staff training on handoff protocols.

Didn't find what you're looking for? Email us at hello@lexidesk.ai

AI Phone Intake for Law Firms

Trusted by Leading Law Firms

Capture -> Qualify -> Convert

Customizable Lead Outcomes

Practice-Area Lead Routing

Flexible CRM Data Mapping

Priority Lead Scoring

Lead Lock™ Follow-Up

Global Language Support