STG Law

About STG Divorce Law, P.C.

STG Divorce Law, P.C. is an Illinois family law firm handling dissolution, post-judgment matters, premarital agreements, and collaborative divorce. The firm runs a high-volume intake operation built around years of investment in HubSpot, including custom automations and a sophisticated lead management infrastructure. Handling inbound demand efficiently is not incidental to how the firm grows: it is central to it.

STG Divorce Law, P.C. — Illinois family law firm

The Challenge

Before Lexidesk, STG Divorce Law, P.C. was losing a meaningful share of inbound calls before any intake conversation could begin. In the three months prior to implementation (July through September 2025), the firm missed an average of 33 calls per month, with the miss rate peaking at 18.3% in September. There was no reliable way to identify which calls had gone unanswered or how many represented qualified prospects. The pipeline had a leak, and the firm had no consistent method to measure it.

The Results

In the three months after implementing Lexidesk, the missed call rate dropped from 13.7% to 3.7%. That is a 73% reduction, translating to roughly 24 calls per month that would previously have gone unanswered. By March 2026, the miss rate had fallen to 1.8%, the lowest in the firm's recorded data.

Quotes from Leadership

"To me, the drop in missed calls alone is a win, especially over time."
— Raiford Palmer, Managing Partner, STG Divorce Law, P.C.

"We switched to the new version of Emma and she seems to be a lot more efficient. Even my team is like, wow, it's a world of difference."
— Samantha Sloma, Client Service Director, STG Divorce Law, P.C.

How the Firm Operates Now

STG Divorce Law, P.C. now has consistent, measurable coverage across its inbound call volume, with a missed call rate that stays below 5% month over month. The team is no longer manually triaging unanswered calls or relying on voicemail follow-up to recover missed opportunities. Intake performance is visible and trackable, giving firm leadership a clear picture of what is entering the pipeline each month.

What's Next

The firm has made growth a clear priority, and Lexidesk is working closely with the team to build an intake setup that matches that ambition. The immediate focus is increasing Emma's self-scheduling volume: qualification criteria have been recalibrated to get more prospects on the calendar and let the attorneys evaluate fit, rather than filtering cases out at the intake stage. Self-scheduling is at an early stage, but conversion data from a comparable firm shows that leads who self-scheduled with Emma hired at twice the rate of leads handled by the intake team. Going into Q2 2026, the work is on increasing direct bookings, reducing unnecessary drop-off in qualification, and putting more consults in front of STG Divorce Law, P.C.'s attorneys.