Stop losing clients to slow responses and missed calls. 

How a call or chat actually goes

Every inbound call and chat is answered the moment it arrives, day or night, by an AI agent we call Emma. She is not a phone tree and not a voicemail. She holds a conversation, works through your intake questions, and ends the call on the right next step for your firm: a booked consultation, a scheduling or payment link, or a warm transfer to your team.

• Answers in seconds on phone or web chat, 24/7, so no caller hits a voicemail
• Runs your intake script and qualifies the matter against your firm’s rules
• Scores each lead from 1 to 10 on fit and urgency¹
• Takes the next step you set: books a consultation, sends a scheduling or payment link, or warm-transfers a qualified caller to your team
• Sends the scheduling link by text and email, then follows up if the caller does not book
• Logs a summary, recording, and full transcript to your dashboard and CRM

What it does not do

Emma handles intake and reception, not legal work. She does not give legal advice, and she discloses that she is an AI assistant, either up front or when asked, depending on how you configure it for your jurisdiction.² Her job is to capture the matter accurately and get the right callers in front of your attorneys faster, not to practice law or make a judgment about the merits of a case.⁷

A human answering service vs Lexidesk

Most firms do not compare Lexidesk to other software. They compare it to the human answering service or after-hours service they already use. That is the comparison worth making in detail, because it is where the difference shows up.

The usual problem with a human after-hours or overflow service is not that nobody picks up. It is what comes back afterward. Coverage is inconsistent from one shift to the next, and the message you receive is a thin paragraph: someone called, here is a number, call them back. It tells you nothing about whether it was a strong case or a tire-kicker. Worse, the caller often had to give their story twice, once to the service and again to your team, which is exactly the friction that erodes trust before an attorney has said a word.

AI intake changes the shape of that. Emma qualifies in detail and records the reasoning behind it, scores the lead from 1 to 10, and saves a full transcript and recording you can read or listen to in real time. Your intake team can see which callers are eights, nines, and tens and call those back first, instead of working a stack of identical callback slips. Because Emma knows which attorney handles which type of matter, she can suggest the right attorney to the caller and send that attorney’s booking link, rather than dropping everyone onto one shared calendar.³

Callers are told it is an AI and can ask for a person at any point, so nothing is hidden, and the empathy stays consistent on the hundredth call of the night as much as the first. The cost works differently too. A flat monthly fee tends to land well below a staffed after-hours desk, and because the work is qualification and booking rather than message-taking, a single consultation that retains can outweigh a year of the service. Put your own numbers into the revenue calculator to see where the line sits for your firm.

It is a different approach, not another tool

Lexidesk can run as your complete intake, answering every call and chat 24/7 on its own, or work alongside an in-house team. Plenty of firms keep their people and use Emma for first response, after hours, and overflow, so callers always reach a real conversation and the team spends its time on cases that are already qualified. For those firms, the detail Emma captures tends to raise the bar for the live intakers too, since it sets the standard everyone works to.

If you want the side-by-side on specific providers, read Lexidesk vs Smith.ai, why voice AI beats outsourcing on nights and weekends, or browse every comparison in the knowledge hub.

Where your data lives

Lexidesk runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements, with client data encrypted in transit and at rest and strict role-based access internally.⁴ Your firm controls call recording, consent, and how Emma discloses herself, so the setup fits your state bar rules. The full detail is in our privacy policy and data and service commitments.

Integrations and where the detail lands

Every conversation flows into the systems you already run. Lexidesk creates the contact and attaches the call summary, qualification status, lead score, and a link to the recording and transcript, and you decide which call types route to which destination.⁵

Onboarding and what it costs

Most firms are live within 3 to 5 business days. You complete an onboarding form, our team builds and configures the agent for you, and you test it on real calls before it goes live. For the first two weeks afterward we make unlimited tweaks and review calls with you, and then you keep a dedicated contact after that during your working hours.

Pricing is a flat monthly fee that scales with your call and chat volume, and it excludes spam and duplicate contacts, so you never pay for junk traffic.⁶

Results and where to go next

Firms across family, personal injury, immigration, criminal defense, and more run Lexidesk on their intake. See what changed for King Law Offices, Modern Law, and STG Divorce Law or read the client voices from people who spoke with the AI.

• Our customers— real firms, real results